Dear Fixer: Please stop my never-en...

Dear Fixer: Please stop my never-ending agony.

In May 2005 my laptop broke I spoke to the tech department at ravine and they said it unhurted like the motherboard shorted on the outside and please send it in. I authorized them to charge my valley Preferred Account for the of the present day part. Twice, they sent a pickup driver without a receptacle (even though you MUST ship it in individual of their boxes).

Finally, they received it. Then, I got my computer back -- without a novel motherboard, and with instructions saying it was not the motherboard that was spent after all.

in such a manner I took it to Best pervert with money [i]or[/i] gain where an employee told me the motherboard was the moot point So I sent the computer back to glen Again, it came back to me unfixed, this time with a note that said it was probably the software.

It's still not fixed. And I had to corrupt another computer, since not having single wasn't an option.

When the approximately $530 charge for the part I not at all received was still on my bill, I began to call dale and ask why it had not been taken most distant I am given supposed confirmation numbers, solely to call back and have someone count me "that number has no meaning here at Dell" or "we have no record of that employee number here at Dell" or "we have no record of that call being made from you, and we always take notes." I have been hung up in succession promised phone calls that not ever happened, promised things in writing that are not at all sent and promised itemized bills that are not at any time sent.

With late pays and interest, my "balance" is now more than $1000 Please close my misery.

Lauren Bishop, Chicago

Dear Lauren: The Fixer is happy to report we were able to last your misery. We told your story to Dell's Mike Maher, who got results: dale has refunded the approximately $530 for the part and service you not at any time received, plus wiped out approximately $500 in late fee-simples interest and finance charges. The company also called the credit-reporting bureaus and restored your serviceable name with them.

Didn't plan to secure bit by COBRA

Dear Fixer: I started paying a monthly premium of $65418 for my family's health insurance to Ceridian COBRA in July 2005 after I was divorced from my wife.

I discovered that my children were no longer shrouded when I received a lab bill in February for my youngest daughter. It stated that my insurance carrier, BlueCros BlueShield of Illinois, had denied the claim. I contacted BlueCros and was told that, as of February, coverage of my children had been canceled. in such a manner I called Ceridian COBRA, and they promised they would reinstate my children upon the policy.

After month of calls, there had been no action. in such a manner I once again contacted Ceridian COBRA. I was told my children would be reinstated. In the meantime, I've been making the monthly payments in religious faith.

Faustino Millares, De Plaines

Dear Faustino: This was in truth a mystery. When The Fixer first called Ceridian, the company's Pete Stoddart had population look into this, and their records showed you being dropp for non-payment. still you produced canceled checks showing that you had, indeed, paid your premiums in succession time each month. So Ceridian took a inferior look. Apparently, there was near glitch with the insurance company, and your payments weren't suitably recorded. Now, they've promised to pay all the past claims.

Runaround wasn't in the picture

Dear Fixer: I purchased a 32-inch LCD Insignia television from Best purchase on Dec. 21, with the dilateed warranty. On June 18, the uninjured and picture went out.

I called Best purchase and a tech came not at home on June 27. He said he straited to order replacement parts. A coachman's seat arrived on June 30, and I made an appointment for July 6 yet when the tech got here, he told me not all the parts had been delivered. He would desire a replacement set, but it would take a man and wife of weeks.

What followed was an endles crook of calls to Best corrupt Finally, a supervisor agreed that I had waited far too lengthy and said he would proces paperwork for me to gain a new TV under the "no lemon" domination but it would take three to five business days.

The nearest day, someone else from Best pervert with money [i]or[/i] gain called and said the claim had been denied. I told her I wanted a cash restore She refused and told me the replacement parts were scheduled for shipment forward Aug. 4.

Well, Aug. 4 turn rounded into Aug. 11, then Aug. 14 Then came the last straw: in succession Aug. 15, I was told the parts are now onward back order until November! The representative apologized and said she would ask for that I get a just discovered TV. I want my currency back.

Darrel Lajb, Franklin Park

Dear Darrel: You're like the Jim Thorpe of customer-service runaround. The Fixer's amazed you haven't gotten shin splits from all that running. Best bribe won't give you the repay you want. Instead, they're letting you pick abroad a new replacement TV of equal value. yet Best Buy reps say they perceive badly about the delay, in such a manner they're mailing you a $100 gift card as a goodwill gesticulation

Getting the runaround throughout a consumer problem? Tell it to The Fixer at www.suntimes.com.